Terms of service
Prices are displayed in GBP and include VAT and are exclusive of delivery. Delivery charges, if applicable will be displayed and added to your total order amount. The total order amount is the amount to be payable by you. We have the right, at any time, to change the prices or offers stated on the website, however these changes will not affect any orders already in process.
All sales, offers and promotions exclude our sample products. In some cases, these offers will exclude our bundles, however this will be stated within the offer.
We aim to send orders via next day delivery, however in some cases, there may be a delay. In these situations we will inform you of this delay with an approximate delivery date where possible. We will not be held liable for delays in the delivery of your order where there are circumstances beyond our control. This includes poor weather conditions, or issues with the courier service. If a product is not available upon your order, we will notify you by email or other means if an email is not available. We will offer you the choice to wait for your products, receive an alternative or to receive a refund for your order.
We will not be held liable for any damage to your products during delivery. If any damage does occur, then please contact us so we can investigate.
Gift Cards
Once purchased, gift cards will be sent to you via email. The gift card contains a unique code, which can be entered at checkout to redeem. Gift cards can be used for full or part of the balance of an order. If the order value is less than the value on the gift card, the remaining balance will stay on the gift card, available to use on future orders. If the order value is more than the value on the gift card, the gift card balance can be applied, with the remaining order balance payable via a second payment option.
If you are purchasing a gift card for someone else, then you will need to forward to email containing the gift card to the recipient.
Our gift cards have no expiration dates.